We only accept the return of items purchased directly through the BCA online store.
Customers must return item(s) to the original place of purchase for exchange or refund/credit.
Products purchased directly from BCA:
- In order to exchange or receive a refund for products purchased from BCA, the product(s) must be returned within 30 days of purchase unused* (with original packaging and accessories included). *CANADA Extended Holiday Return Policy: Purchases made after November 1, 2021, must be returned by January 15, 2022.
- Products received as prizes are not exchangeable.
- Returns for credit and exchanges may take up to two weeks to process and possibly longer during our peak season (Nov. 15 – Jan. 15).
- It is at the discretion of BCA to decide whether or not items purchased from discount purchase programs can be returned for credit.
- Refunds will credit back the payment card used on the order at the full amount paid for the product. Freight will not be refunded. You cannot return an item for credit and pay the difference for another item.
All U.S. & CANADA returns must have a Return Authorization Number in order for the item to be received. If you do not reside in the U.S. or Canada, please contact the BCA representative in your country listed here. Fill out a warranty form to receive a Return Authorization Number and leave a note indicating your intent if returning for refund/credit in the Problem Description Field.