Phone: 800-272-6215 More Contact Info
We only accept the return of items purchased directly through the BCA online store.
Customers must return item(s) to the original place of purchase for exchange or refund/credit.
Products purchased directly from BCA:
- In order to receive a refund for products purchased from BCA, the product(s) must be returned within 30 days of purchase unused* (with original packaging and accessories included). *CANADA Extended Holiday Return Policy: Purchases made after November 1, 2021, must be returned by January 15, 2022.
- There are no exchanges on products.
- Products received as prizes are not exchangeable.
- Credit for returned items will be applied to the payment method used to make the purchase. During peak season, return processing will take up to 4-5 weeks from the date the return is delivered to our warehouse. After processing, refunds may take up to 5 business days to appear on your credit card statement.
- It is at the discretion of BCA to decide whether or not items purchased from discount purchase programs can be returned for credit.
- Refunds will credit back the original method of payment used on the order at the full amount paid for the product minus freight charges (freight will not be refunded). You cannot return an item for credit and pay the difference for another item.
All U.S. & CANADA returns must have a Return Authorization Number in order for the item to be received. If you do not reside in the U.S. or Canada, please contact the BCA representative in your country listed here. Fill out a warranty form to receive a Return Authorization Number and leave a note indicating your intent if returning for refund/credit in the Problem Description Field.