BCA Warranty Policy

  • All Backcountry Access products are guaranteed against manufacturing or material defects.
  • Items will be warrantied at the discretion of Backcountry Access.
  • BCA does not warranty products damaged from normal wear and tear, alteration made by owner, accidents or damages caused by use other than intended.
  • Out of warranty products are eligible for the BCA upgrade program.
  • Tracker Avalanche Transceivers – 5 year warranty from original date of purchase.
  • All Other Products  – 3 year warranty from original date of purchase.
  • If you have an out of warranty product please contact the BCA warranty department.
  • If you are unsure of the age of your Tracker beacon please reference our manufacturing BCA Tracker Warranty chart.
  • See below for more detail on upgrades, returns, refunds, credits and shipping.

All returns must have a Return Authorization Number in order for the item to be received.



Upgrades

The BCA upgrade program allows for customers with out of warranty product to receive a discount on new product by sending in their out of warranty product. Please contact BCA for more information.



Warranty Return Policy & Return Authorization Form

Click here to complete our Warranty Return Authorization Form to obtain a Return Authorization number from our Warranty Department.  Please email or call BCA U.S. or Canadian warranty departments with any questions or concerns.

  • USA

    BCA Warranty
    2021 S. 208th St.
    Des Moines, WA 98198
    Local: 303-417-1345
    Toll Free: 800-670-8735
    BCA Warranty Email

  • CANADA

    NRI Distribution
    9835 Dallas Drive
    Kamloops, British Columbia
    B2C 6T4
    Local: 416-620-4125
    Toll Free: 866-455-2748
    Canada Warranty Email


Please ONLY ship packages to the address provided with your Return Authorization Number.
Failure to send your return with a Return Authorization Number may result in a refused package returned to sender and will greatly delay processing time