Our number one priority is to make functional and dependable snow safety products and provide great customer service. If you are not satisfied with any Backcountry Access product purchased directly from BCA, you have 30 days to return it to us for a full refund.
BCA World Wide 2015/16 Warranty Policy
All Backcountry Access products are guaranteed against manufacturing or material defects. Items will be repaired or replaced at the discretion of Backcountry Access. We do not warranty products damaged from normal wear and tear, alteration made by owner, accidents or damages caused by use other than intended.
- Tracker Avalanche Transceivers – 5 year warranty from original date of purchase
- All Other Products – 3 year warranty from original date of purchase
Non-warranty issues such as damage due to misuse, normal wear and tear or improper care may be repaired at a reasonable charge. Products returned for repair must be clean and free of debris. Repairs will be assessed on an individual basis and the customer will be contacted regarding any repairs or charges.