Our number one priority is to make functional, dependable snow safety products and provide great customer service. If you are not satisfied with any Backcountry Access please please visit our contact page.
BCA Warranty Policy
All Backcountry Access products are guaranteed against manufacturing or material defects. Items will be repaired or replaced at the discretion of Backcountry Access. We do not warranty products damaged from normal wear and tear, alteration made by owner, accidents or damages caused by use other than intended.
- Tracker Avalanche Transceivers – 5 year warranty from original date of purchase.
- All Other Products – 3 year warranty from original date of purchase.
- If you have an out of warranty product please contact the BCA warranty department.
- If you are unsure of the age of your Tracker beacon please reference our manufacturing BCA Tracker Warranty chart.
Warranty Return Policy & Return Authorization Form
Click here to complete our warranty Return Authorization Form to obtain a Return Authorization number from our Warranty Department. Please email or call BCA U.S. or Canadian warranty departments with any questions or concerns.